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There are 3 Scheduled Network Impacting Issues. Learn more...
SA Power Outage - Hermitage Scheduled
Critical

Affecting Other KernWi-Fi

  • 01/06/2026 14:22 - 01/06/2026 20:15
  • Last Updated 09/10/2026 20:54

Dear Clients 

Due to the weather conditions today Monday 1st of June 2026 SA Power Networks currently have a Power Outage affecting the following clients. 

Castambul, Chain of Ponds, Cudlee Creek, Gould Creek, Hougton, Inglewood, Lower Hermitage, Milbrook, Paracombe, Sampson Flat, Tea Tree Gully and Upper Hermitage. 

Estimated Restoration: 8.15pm

We currently have our back up batteries supplying power to the site. We will monitor the rest of the day. 

Regards

KernWi-Fi Team 

Customer Portal and Account Services Scheduled
Medium

Affecting Server svr24.zone-manager.com

  • 27/08/2026 12:00 - 27/08/2026 02:00
  • Last Updated 27/08/2026 06:54
 
KernWi-Fi will be carrying out scheduled maintenance to our customer account and billing platform.
 
Maintenance window  
Saturday, 29 August 2026  
12:00 AM to 2:00 AM ACST
 
During this window, the KernWi-Fi customer portal and account administration services may be unavailable. The expected interruption is approximately 20 minutes while the platform update is applied.
 
Your active internet service will not be affected by this maintenance and existing connections will remain online. Access to the customer portal, invoices, payments and account management may be temporarily unavailable during the interruption.
 
The maintenance is being completed to apply security and platform updates and to support the continued reliability of our customer systems.
 
We apologise for any inconvenience and appreciate your understanding.
 
Regards,
 
KernWi-Fi Support
1800 314 638
Tower Switch Firmware - Wynn Vale Scheduled
Medium

Affecting Other KernWi-Fi

  • 06/08/2026 02:00 - 06/08/2026 03:00
  • Last Updated 05/08/2026 18:01

Dear Clients 

We will be upgrading equipment firmware at our Wynn Vale Tower Thursday 2.00am - 3.00am 6th of August 2026.

KernWi-Fi customers in these areas may experience some interruptions to their service.

We thank you for your patience and understanding regarding this interruption and look forward to continuing to provide our customers with a reliable, super-fast KernWi-Fi Service.


If you experience some service difficulties after the service has been restored, please contact our Support Department (08) 7100-5432.


Regards
Kern Team

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