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There are 3 Scheduled Network Impacting Issues. Learn more...
SA Power Outage - Hermitage Scheduled
Critical

Affecting Other KernWi-Fi

  • 01/06/2026 14:22 - 01/06/2026 20:15
  • Last Updated 09/10/2026 20:54

Dear Clients 

Due to the weather conditions today Monday 1st of June 2026 SA Power Networks currently have a Power Outage affecting the following clients. 

Castambul, Chain of Ponds, Cudlee Creek, Gould Creek, Hougton, Inglewood, Lower Hermitage, Milbrook, Paracombe, Sampson Flat, Tea Tree Gully and Upper Hermitage. 

Estimated Restoration: 8.15pm

We currently have our back up batteries supplying power to the site. We will monitor the rest of the day. 

Regards

KernWi-Fi Team 

NBN Unscheduled Outage - North Adelaide Outage
Critical

Affecting Other KernWi-Fi

  • 04/08/2026 10:28 - 04/08/2026 14:50
  • Last Updated 09/10/2026 20:54

Dear Valued KernWi-Fi Customer,

Update: 

NBN Services are restored. We have not received an explanation of the ongoing outages in this location. Possible due to current road works in the area. 


NBN are currently experiencing an unplanned network outage affecting multiple customers in North Adelaide. Approx 35 services in the area.  Tuesday 4th of August 2026.

NBN are working on the outage and have not provided an ETA as yet. 

Please check your services for a restoration. 


We thank you for your patience and understanding regarding this interruption and look forward to continuing to provide our customers with a reliable, super-fast KernWi-Fi Service.

If you do experience some service difficulties after the service has been restored, don't hesitate to get in touch with our Support Department (08) 7100-5432.

Regards
Kern Team

Scheduled Maintenance - Hosting Platform In Progress
Critical

Affecting Other Kern Hosting Platform

  • 07/07/2026 12:30 - 27/08/2026 06:55
  • Last Updated 09/10/2026 20:53

Scheduled Maintenance Notice – KernWi‑Fi Hosting Platform

Status: Scheduled Maintenance
Provider: KernWi‑Fi
Location: Kern DC (Adelaide)
Maintenance Window: Tuesday, 7 July 2026
Time: 12:30 AM – 4:30 AM ACST (Adelaide Time)
Affected Services: Selected Hosted Services and Virtual Infrastructure

Overview

KernWi‑Fi will be performing scheduled maintenance on upstream firewall infrastructure supporting portions of our hosted services platform.

The maintenance is being undertaken to address a software-related issue and improve overall platform stability. During the maintenance window, redundant firewall systems will be transitioned between active and standby states. Brief network interruptions may occur during these failover events.

Customer Impact

The following services may experience brief interruptions during the maintenance window:

  • Hosted Servers
  • Virtual Machines (VMs)
  • Customer Colocation Services
  • Hosted Web Services
  • Hosted Application Services
  • Associated VPN services delivered from affected hosting infrastructure

The following services are NOT affected:

  • KernWi‑Fi NBN Services
  • KernWi‑Fi Fixed Wireless Services
  • KernWi‑Fi Internet Transit Services
  • Customer Public IP Allocations delivered outside the hosted platform

Customers may experience up to two brief connectivity interruptions during the maintenance window while redundancy systems fail over. Most interruptions are expected to last only a few seconds.

Maintenance Details

KernWi‑Fi Status

KernWi‑Fi engineers will actively monitor all systems throughout the maintenance window.

No action is required from customers. Services should automatically recover following any failover event.

Should you experience any issues following the completion of maintenance, please contact the KernWi‑Fi Support Team via the Support Portal.

Maintenance Classification: Scheduled
Severity: Low
Customer Action Required: None
Expected Completion: 4:30 AM ACST, 7 July 2026

NOC Incident Update – Rain Fade / Service Degradation Investigating
Critical

Affecting Other KernWi-FI Services

  • 15/06/2026 07:30 - 18/06/2026 09:18
  • Last Updated 09/10/2026 20:53
Dear Customers,

We are currently experiencing weather-related service degradation due to rain fade affecting some services.

Some systems are continuing to operate on backup paths, while other services may experience intermittent degradation or reduced performance during the current weather event.

Current Bureau of Meteorology guidance for Adelaide shows ongoing showers/rain, with 5–15 mm forecast for the rest of Monday 15 June, 7–15 mm on Tuesday 16 June, and 10–25 mm on Wednesday 17 June.
 
https://www.bom.gov.au/location/australia/south-australia/adelaide-metropolitan/bsa_pt001-adelaide
https://www.bom.gov.au/places/sa/adelaide-airport/forecast/

At this time, there are no Bureau of Meteorology warnings specifically for Adelaide.
https://www.bom.gov.au/location/australia/south-australia/adelaide-metropolitan/bsa_pt001-adelaide

However, broader South Australian warnings are currently active, including a Flood Warning for the Inland Rivers SA and a Strong Wind Warning for parts of the South Australian coast, while the SA SES warnings map currently shows a warning for Outback South Australia rather than metropolitan Adelaide
(https://www.weatherzone.com.au/warnings/sa
 
https://www.ses.sa.gov.au/incidents-and-warnings/incidents-and-warnings-map/)[5](https://www.bom.gov.au/sa/

We will continue to monitor service performance throughout the event and provide further updates as required.

Thank you for your patience and understanding.

Regards, 
 
Support Team
Test Outage Reported
Critical

Affecting Other Kern Accounting

  • 09/10/2026 20:45
  • Last Updated 09/10/2026 20:46

testing outage 

Customer Portal and Account Services Scheduled
Medium

Affecting Server svr24.zone-manager.com

  • 27/08/2026 12:00 - 27/08/2026 02:00
  • Last Updated 27/08/2026 06:54
 
KernWi-Fi will be carrying out scheduled maintenance to our customer account and billing platform.
 
Maintenance window  
Saturday, 29 August 2026  
12:00 AM to 2:00 AM ACST
 
During this window, the KernWi-Fi customer portal and account administration services may be unavailable. The expected interruption is approximately 20 minutes while the platform update is applied.
 
Your active internet service will not be affected by this maintenance and existing connections will remain online. Access to the customer portal, invoices, payments and account management may be temporarily unavailable during the interruption.
 
The maintenance is being completed to apply security and platform updates and to support the continued reliability of our customer systems.
 
We apologise for any inconvenience and appreciate your understanding.
 
Regards,
 
KernWi-Fi Support
1800 314 638
Tower Switch Firmware - Wynn Vale Scheduled
Medium

Affecting Other KernWi-Fi

  • 06/08/2026 02:00 - 06/08/2026 03:00
  • Last Updated 05/08/2026 18:01

Dear Clients 

We will be upgrading equipment firmware at our Wynn Vale Tower Thursday 2.00am - 3.00am 6th of August 2026.

KernWi-Fi customers in these areas may experience some interruptions to their service.

We thank you for your patience and understanding regarding this interruption and look forward to continuing to provide our customers with a reliable, super-fast KernWi-Fi Service.


If you experience some service difficulties after the service has been restored, please contact our Support Department (08) 7100-5432.


Regards
Kern Team

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